Support, Training & System Requirements

support.jpg All of our clients are encouraged to implement our annual Software Maintenance Agreement. This Agreement ensures continued support for your installation(s) and includes remote assistance to allow our support team to provide an eighteen (18) hour-a-day, seven (7) day response in a timely manner.

Any additional updates, enhancements or customization not covered in the system will be billed to the client at the vendor's currently set rates. Click here to view our Software Maintenance Agreement

Backing up your data files is just as vital as plugging your computer into a wall outlet. There are a number of backup methodologies currently available to the end-user however, we recommend an efficient RAID system with a backing storage capacity of 3-8GB minimum or better. Data files will begin to expand rapidly after constant use and it will become necessary to implementing these storage devices.

Quarterly: US $625.00

Semi Annually: US $1,000.00

Semi Annually: US $1,500.00

Please Note: Customizations or modifications requested by the client billed at $150.00 per hour or part thereof.

Training

training.jpg Training is provided as part of the initial installation and will be "hands-on" type training which is performed on site as part of the initial setup procedure.

The implementation phase will be based on a "parallel crossover" for users converting from a given system to the Pharmacy Controller. The ease at which this is done would of course, depend on the compatibility of current and new systems. We preserve the integrity of the current data while maintaining a seamless data conversion. Where harsh incompatibilities exist, alternate methods of data retrieval and conversion are implemented.

System Requirements

sysrequirements.jpg Although the minimum hardware requirements for this package will be a Pentium 4 with 128MB RAM, for best performance we recommend the following hardware:

Backing up your data files is just as vital as plugging your computer into a wall outlet. There are a number of backup methodologies currently available to the end-user however, we recommend an efficient RAID system with a backing storage capacity of 3-8GB minimum or better. Data files will begin to expand rapidly after constant use and it will become necessary to implementing these storage devices.